Frequently Asked Questions

Everything you need to know about your Terra House experience.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 2-3 business days, and tracking information will be sent to your email immediately upon dispatch.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund.

Are your materials sustainably sourced?

Yes, Terra House is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes to minimize our environmental footprint.

How can I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.