Returns & Exchanges

At Terra House, we want you to be completely satisfied with your sustainable fashion choices, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our goal is to make the process as seamless as possible while minimizing our environmental footprint.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid eco-friendly shipping label provided via email and attach it to your original packaging.

• 3.
  Drop Off Package

  Securely seal your parcel and drop it off at any authorized courier location or schedule a home pickup for your convenience.

• 4.
  Receive Refund

  After our team inspects the items for quality, your refund or exchange will be processed within 5-7 business days to your original payment method.